Privacy Policy

Privacy Policy for Crate to Castle

Effective Date: 18-05-2024

Introduction

Welcome to Crate to Castle. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website, use our services, or interact with us. By accessing our services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect information to provide better services to our clients and enhance your experience. The types of information we collect include:

Personal Information

  • Crate to Castle
  • Contact information ( support@cratetocastle.com, 1-833-825-2752 )
  • Payment information (credit card details, billing address)
  • Login credentials (username and password)

Non-Personal Information:

  • Browser type and version
  • Operating system
  • IP address
  • Referring website
  • Pages visited on our site
  • Date and time of visit

How We Collect Information:

We collect information through various methods:

  • Directly from You : When you provide information by filling out forms on our website, during consultations, or through other direct interactions.
  • Automatically: Through cookies and other tracking technologies when you visit our website.
  • From Third Parties: Such as payment processors, analytics providers, and social media platforms.

Use of Information

We use the information we collect for the following purposes:

  • Service Delivery : To provide and manage our design services, including custom workspace design, residential makeovers, virtual consultations, retail space enhancement, hospitality design solutions, and sustainable living design.
  • Communication: To respond to inquiries, provide customer support, and send updates or promotional materials.
  • Personalization: To tailor our services to your preferences and improve your experience.
  • Billing and Payments: To process transactions and manage billing.
  • Security: To protect our website and services from unauthorized access, fraud, and other security issues
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

Sharing and Disclosure of Information

  • Service Providers : With trusted third-party vendors who assist us in operating our business, such as payment processors, IT service providers, and marketing agencies.
  • Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Crate to Castle, our clients, or others.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and gather information about how you use our site. You can control the use of cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

You have the following rights regarding your personal information:

  • Access : You can request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal information
  • Deletion: You can request that we delete your personal information, subject to certain exceptions.
  • Objection: You can object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
  • Restriction: You can request that we restrict the processing of your personal information in certain circumstances.
  • Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the contact details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Crate to Castle : 9 Sowden Lane, Millbrook, ON L0A1G0 Email: support@cratetocastle.com Phone: 1-833-825-2752

Conclusion:

Your privacy is important to us at Crate to Castle. We are committed to safeguarding your personal information and providing a safe and secure user experience. Thank you for trusting us with your interior design needs.

By using our services, you acknowledge that you have read and understood this Privacy Policy.